Isimanje Travel – Privacy Notice

Privacy Policy 

 

At Isimanje Travel, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and what rights you have. By using our services, website or engaging with us, you agree to the practices outlined below.

 

1. Background and Scope

This policy applies to all personal information we collect through our website, emails, social media platforms, and when you engage with our travel services – whether online, over the phone, or in person. It includes information about clients, suppliers, service providers, and anyone else we interact with.

 

2. What Personal Information Do We Collect?

We may collect and store the following types of personal information:

  • Your full name

  • ID/passport number (when needed for bookings)

  • Contact details (email, phone number, address)

  • Travel preferences and interests

  • Payment or billing details

  • Information you provide via surveys, forms, or feedback

  • Social media profile info (if you interact with us through those platforms)

 

3. How Do We Collect Personal Information?

We collect your information in different ways:

  • When you make a booking or enquiry through our website, email, WhatsApp or over the phone

  • When you follow or message us on social media

  • When you sign up for our newsletter or enter competitions

  • When you attend our events, tours or workshops

  • Through cookies when you browse our website (see Section 9)

  •  

 

4. How Do We Use Your Personal Information?

We use your personal information to:

  • Provide travel-related services, bookings and support

  • Communicate with you regarding your booking or interest

  • Improve our services and website experience

  • Share newsletters, updates or promotional offers (only if you’ve agreed to receive them)

  • Personalise your experience based on your preferences

  • Comply with legal requirements when needed

We always aim to use your information responsibly and only for purposes related to your interaction with Isimanje Travel.

 

5. Is Personal Information Disclosed to Third Parties?

We do not sell, rent or trade your personal information to anyone.

We may share your information with trusted third parties only when necessary, such as:

  • Tour guides or service providers involved in your booking

  • Payment platforms or booking systems we use

  • Legal authorities, if required by law

These third parties are expected to keep your information safe and confidential.

 

6. Security of Your Information

We take reasonable steps to protect your information from misuse, loss, or unauthorised access. This includes:

  • Using secure booking systems

  • Limiting access to your personal data

  • Regularly updating our digital security

However, no system is 100% secure. If we suspect a data breach, we will take action quickly and inform those affected if required.

 

7. Your Rights

As a data subject under South African law (including POPIA), you have the right to:

  • Know what personal information we hold about you

  • Correct or update your information

  • Object to the use of your information for marketing

  • Request that we delete your personal data where legally allowed

  • Withdraw consent (where applicable)

To exercise your rights, please contact us using the details at the end of this policy.

 

8. Social Media Integrations

Our website and communications may link to or interact with platforms like Facebook, Instagram, and WhatsApp. If you connect with us via these platforms, we may access limited profile information based on your settings. Those platforms also have their own privacy rules – please check those to know how your data is handled on their side.

 

9. Tracking Technologies / Cookies

Our website uses cookies and similar tech to:

  • Remember your preferences

  • Understand how people use our site

  • Improve your experience

You can control cookies in your browser settings. If you disable cookies, some parts of our site may not work properly.

10. Linked Sites

We may share links to other websites (e.g., tourism sites, booking partners). Please note: we are not responsible for the privacy practices or content on those sites. We encourage you to read their privacy policies if you visit them.

 

11. Feedback, Complaints, or Access Requests

If you have:

  • A question about this policy

  • A complaint about how we’ve handled your personal info

  • A request to access or correct your personal info

Please contact us directly:

Isimanje Travel
 Email: info@isimanjetravel.com
 Phone: +27 83 4849810
 Website: www.isimanjetravel.com

We’ll do our best to respond within a reasonable time and resolve any concerns respectfully.

This policy was last updated on 11 July 2025.
We may update it occasionally, and changes will be posted on our website.